View Our Website View All Jobs

Customer Support Agent

Join our awesome team here at Bizible, a fast growing marketing attribution SaaS company, as a Customer Support Agent. Customer Support Agents are responsible for technical support to help our customers in the use of our software. Customer Support Agents love to dig into unique issues to find resolution, while providing excellent customer service.

Experience and Skills:

  • Customer Service and/or Technical Support background with 1+ years in the technology, software.
  • Working unsupervised through complex tasks.
  • Proven success in solving complicated problems while working with multiple external stakeholders, high level executives and key decision makers
  • Some admin knowledge of Salesforce and/or firm understanding of B2B Marketing strategies and platforms.
  • Some knowledge of support ticketing systems 

Responsibilities:

  • Support of Bizible product for new and existing customers
  • Present support resolutions to customers via email, screen share and phone conversations
  • Develop a deep understanding of online marketing, analytics, attribution, CRM and the Bizible product.
  • Act as a key resource for customers in the resolution of issues
  • Work closely with Success Managers (success) to assist in diagnosing and resolving support problems.
  • Assist in the creation of new support content.

Perks:

  • Health and dental insurance
  • Fun work environment
  • Flexible schedule
  • No formal limit on paid time off
  • Free lunches
  • Transportation stipend
  • Stock Options
  • Paid Maternity Leave and New Mother's room
  • Work in GeekWire’s #1 “coolest startup spaces in Pioneer Square”

Salary:

$55k on-target earnings which includes $40k base + commission.  

Applying:
Please address cover letter to Kelsey.

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150